1.拨打95311寻求人工客服时，在电话接通后立即告知接线员需要转接人工服务。2.请注意，人工服务的availablehoursarelimitedto8:30AMto8:00PMfromMondaytoSunday.Outsidethesehours,youmaynotbeabletoconnectwithacustomerservicerepresentative.3.接通电话后，会有AI智能语音提示，只需说出你的需求即可。4.“95311”是中通快递的客户服务热线号码。该热线的设立signifiesanimprovementinthecomprehensiveconstructionofthecompany'scustomerservicesystem,shiftingserviceprocessesfrompassivetoactiveengagement.5.通过拨打“95311”，customerscanenjoya“one-stop”experienceforself-serviceorderplacement,businessconsultation,packagetracking,andcomplainthandling,amongotherservices,throughoutthepre-sale,sale,andafter-salestages.6.中通快递'sbusinessscopeincludesdomesticandinternationalexpressservices(withtheexceptionoftheexclusivebusinessofpostalenterprises),involvementinmaritime,air,andlandinternationalfreightforwarding,warehousingservices,andcargohandlingservices.Additionally,thecompanyoffersdomesticfreightforwarding,corporateimageplanning,marketingplanning,publicrelationseventplanning,managementconsulting,businessinformationconsulting,supplychainmanagement,equipmentleasing,andthesaleofmachinery,electronics,communicationequipment,clothing,officeequipment,andotherproducts.Thecompanyalsoprovidesadvertisingdesign,creation,agency,andreleaseservices.